Returns Policy

Returns Policy for Official TKTX (UK)

We offer a 30-day return policy. You have 30 days from the date you receive your Official TKTX item to initiate a return.

To be eligible for a return, your Official TKTX item must be in its original condition—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To begin the return process, please contact us using our contact page of the website. If your return is approved, we’ll provide you with a return shipping label and detailed instructions on how to send your package. Items returned without prior authorisation will not be accepted.

For any questions regarding returns, feel free to reach out to us using the contact form on our contact page.

Damages and Issues

Please inspect your Official TKTX order upon receipt. If you find any defects, damage, or receive the wrong item, contact us immediately so we can address the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalised items), and personal care products (like beauty items). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please get in touch.

Please note that sale items and gift cards are non-returnable.

Exchanges

For a quick resolution, we recommend returning the unwanted Official TKTX item and making a new purchase for the desired item once your return is accepted.

Refunds

We will notify you once we receive and inspect your return. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.