Privacy Policy

This Privacy Policy outlines how Official TKTX (referred to as "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, utilise our services, or make a purchase from Official TKTX (the "Site"). This also applies to any communication with us (collectively, the "Services"). When we mention "you" or "your," we are referring to you as the user of our Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and sharing of your information as described herein. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on the Site, and we will update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as detailed below. The information we gather depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to communicate with you, provide Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users or others.

Types of Personal Information We Collect

The personal information we collect varies based on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below, we outline the categories and specific types of personal information we may collect:

Information You Provide Directly

When you engage with our Services, you may provide us with:

  • Basic Contact Details: Your name, address, phone number, and email.
  • Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: You’re username, password, and security questions.
  • Shopping Information: Details about items you view, add to your cart, or wish list.
  • Customer Support Information: Any details you include when contacting us for support.

Some features of our Services may require you to provide specific information about yourself. You can choose not to provide this information, but it may limit your access to certain features.

Information Collected through Cookies

We automatically gather certain information about your use of our Services ("Usage Data"). This may include data collected through cookies, pixels, and similar technologies. Usage Data can consist of details about your access and usage of our Site, including device information, browser details, network connection information, IP address, and other interaction details.

Information from Third Parties

We may receive information about you from third parties, such as:

  • Service Providers: Companies supporting our Site and Services, like Shopify.
  • Payment Processors: Entities that collect payment information (e.g., credit card details) to process your orders.
  • Tracking Technologies: Information collected when you visit our Site, open our emails, or interact with our advertisements.

Any information obtained from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their practices. For further details, refer to the section on Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to fulfil our obligations, including processing payments, managing your account, and facilitating shipping and returns.
  • Marketing and Advertising: We may use your information for marketing purposes, such as sending promotional communications and customising your experience on our Site and other platforms.
  • Security and Fraud Prevention: We use your personal information to detect and address potential fraudulent or illegal activities. If you register an account, keep your credentials secure and report any suspected breaches immediately.
  • Communication: We utilise your information to provide customer support and enhance our Services to maintain a positive relationship with you.

Cookies

We use cookies on our Site to enhance and improve your experience. For more specific information about the cookies we use, especially related to Shopify, visit Shopify’s Cookie Policy. You can adjust your browser settings to manage cookies, but please note that disabling cookies may impact your user experience.

How We Disclose Personal Information

We may share your personal information with third parties in specific situations, including:

  • Service Providers: Vendors that perform services on our behalf (e.g., IT support, payment processing).
  • Business Partners: Entities, such as Shopify, that help us provide services and advertise to you.
  • Your Consent: We may disclose your information if you request it or consent to it.
  • Corporate Affiliates: Within our corporate family for business purposes.
  • Legal Compliance: To comply with legal obligations or protect our rights and those of others.

We may have disclosed the following categories of personal information in the past 12 months: identifiers, commercial information, and usage data to the recipients mentioned above.

User-Generated Content

Our Services may allow you to post product reviews and other content. Any information you share publicly may be accessible to others, and we cannot control how it is used or secured.

Third Party Websites and Links

Our Site may contain links to third-party websites. If you navigate to these sites, review their privacy policies, as we are not responsible for their practices or content.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

While we strive to protect your information, no security measure is completely foolproof. The duration we retain your personal information depends on various factors, including legal obligations and business needs.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Ask us to correct inaccurate personal information.
  • Right to Portability: Request a copy of your personal information and its transfer to another party.
  • Opt-Out Rights: Direct us not to "sell" or "share" your information or to limit the use of sensitive information.
  • Managing Preferences: You can opt out of promotional emails at any time.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about how we handle your personal information, please reach out to us. If you are not satisfied with our response, you may have the right to appeal our decision.

International Users

Your personal information may be processed outside your home country, including the United States. We comply with recognised transfer mechanisms for data protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us.